6am

Welcome to Just Farm Fresh Private Limited

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Terms and Conditions

Welcome to 6am! These Terms and Conditions (“Terms”) govern your use of our website (the “Site”), mobile application, and the services (“Services”) provided therein. Please read these Terms carefully before accessing or using our platform. By accessing, browsing, or using any part of the platform, you agree to be bound by these Terms.

If you do not agree to all the Terms, you may not access the Site or use any Services.

1. Introduction

6am (“we,” “us,” or “our”) strives to deliver the highest quality and freshest products directly from farmers to customers. These Terms, together with our Privacy Policy, govern your use of our platform and outline your rights and responsibilities.

2. Definitions

  • “Platform” refers to our website and mobile application through which Services are offered.
  • “Services” include delivery of products such as fresh milk, groceries, and other essential items listed on the Platform.
  • “Customer,” “you,” or “user” mean any person who accesses or uses our Site or Services.
  • “Products” refer to the goods available for purchase on the Platform.

3. Eligibility

To use our Platform and Services, you must:

  • Be at least 18 years of age or access our Services with the consent of a legal guardian.
  • Ensure that the information you provide (including name, contact details, and payment information) is accurate, complete, and up-to-date.

We reserve the right to terminate or suspend access to our Platform, if we have reason to believe you do not meet these requirements.

4. User Obligations

When using our Platform:

  • You agree to comply with all applicable laws and regulations.
  • You must not misuse the Platform, including attempting unauthorized access or corrupting data.
  • You agree not to create multiple accounts for any purpose, including taking advantage of promotional offers.
  • You will not use third-party credentials for unauthorized access to the Platform.

5. Product Pricing and Payment

  • All product prices listed on the Platform are displayed in INR and inclusive of any applicable taxes unless stated otherwise.
  • We reserve the right to modify prices at any time without prior notice. However, prices at the time of order placement will be honored.
  • Purchases may be paid for using the payment methods available on the Platform, including but not limited to credit/debit cards, UPI, mobile wallets, and other listed options.
  • Once an order is placed, you are obligated to complete the transaction. Unpaid orders may be canceled at our discretion.

6. Delivery Policy

  • Orders must be placed before midnight to qualify for next-morning delivery, unless stated otherwise. Deliveries are made every morning between 5:45 AM and 7:30 AM.
  • We strive for timely delivery; however, delays due to unforeseen circumstances (e.g., weather, strikes) may occur. We will notify you in such cases.
  • Delivery is limited to specific geographical areas as mentioned on the Platform.
  • It is your responsibility to ensure someone is available at the delivery address to receive the Products.

7. Cancellation and Refund Policy

Cancellations

  • Orders can be canceled through the app or by contacting customer support, provided the cancellation occurs before the order cutoff time.
  • For fresh items like milk and perishable goods, cancellations must occur before the order’s preparation begins.

Refunds

  • Refunds are issued in cases of quality disputes, erroneous charges, or order cancellations before processing starts.
  • All refunds will be processed within 5-7 business days and reflected in the original payment method or account.

Conditions

  • If the customer denies accepting fresh products at the time of delivery due to reasons unrelated to quality, a cancellation fee may apply.

8. Privacy and Data Protection

We are committed to safeguarding your personal information. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your data. By using our Platform, you agree to the terms outlined in the Privacy Policy.

9. Limitation of Liability

  • We strive to deliver quality and ensure satisfaction, but we cannot guarantee uninterrupted or error-free access to the Platform.
  • To the extent permitted by law, we shall not be held responsible for any indirect, incidental, or consequential damages due to:
    • Delay in delivery caused by third parties.
    • Products being unavailable, or delivery to incorrect addresses resulting from user-provided errors.
    • Losses arising from unauthorized access to your account.

10. Contact Information

If you have any queries, complaints, or require support regarding our Services, you may contact us:

Our team is here to assist you with any concerns during business hours.

11. Changes to the Terms

We may revise these Terms at our discretion without prior notice. Changes become effective immediately upon posting. We recommend reviewing these Terms periodically to stay informed.

12. Entire Agreement

These Terms, together with our Privacy Policy, constitute the complete understanding between you and 6am regarding your use of our Platform and Services.

By continuing to use the 6am Platform, you signify acceptance of these Terms.

Thank you for choosing 6am – where quality, freshness, and convenience meet for unmatched customer satisfaction!

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